[Agent008Keymaster]

Good day.
We are also glad that our players received awards)

[Agent008Keymaster]

Good day.

Do you reset your password on the website or in the game client?

[Agent008Keymaster]

Good day.
For the winter event, the awards were also sent with some delay.
I think the situation is not hopeless. We are communicating with the developers on this issue and hope for a positive result.

[Agent008Keymaster]

Good day.
All game servers are available.
Please check the problem in another browser.

[Agent008Keymaster]

Good day.
Our players have not received any awards yet. We are clarifying information on this issue from the developers.

[Agent008Keymaster]

Hello.
So far, we have not even been given an approximate timeframe (

[Agent008Keymaster]

Hello.

To understand the situation, we need logs. When you are again unable to log in through the fb, follow these steps:

Open Explorer, paste the line there:

C:\Users\USERNAME\AppData\Roaming\Esprit Games\

(where USERNAME is indicated – enter the name of your computer)
The computer name can be viewed in the system properties.

Example:
C:\Users\Artem\AppData\Roaming\Esprit Games\

We need a file that is highlighted in red in the screenshot https://prnt.sc/11iq6t2
You can send this file to technical support and report the ticket number here.

[Agent008Keymaster]

Hello.
Please tell me, are you trying to open two game clients at once? If so, then two clients cannot be opened. Only one will work.
You won’t be able to play in a browser where Flash no longer works. Therefore, the error shown in the screenshot occurs. For this, we have developed a game client.

[Agent008Keymaster]

Hello.
Thanks for the info.
We will hand it over to the developers.

[Agent008Keymaster]

Hello.
Thanks for the info.
We will hand it over to the developers.

[Agent008Keymaster]

Hello.

We checked the authorization through the fb – no problems were identified.

Please log out (log out) completely from the site.
Please try to reinstall the game client:

Open explorer and paste in the address bar field the link below –
C:\Users\USERNAME\AppData\Roaming (where USERNAME is indicated – enter your computer name)

Example:
C:\Users\Артем\AppData\Roaming – The computer name can be viewed in the system properties.

In this location there will be a folder EspritGames https://prnt.sc/w7z4pr, delete it, and uninstall the client itself via Add or Remove Programs. Restart your computer and try installing again. Report the result.

Next, log in first on the site via fb https://prnt.sc/11d7zut
Next, log in to the client itself using the button https://prnt.sc/11d80zy

If the problem persists, enter your game nickname and server.

[Agent008Keymaster]

Hello.
Please send screenshots of messages when you try to log in for clarity. Take screenshots larger than the previous one. It’s hard to see.

[Agent008Keymaster]

Hello.
Please log in, first on the website via facebook, and then click the button in the client https://prnt.sc/11bivkn

[Agent008Keymaster]

Hello.
What is your game nickname and server?
What kind of mercenaries is the problem with?

[Agent008Keymaster]

Hello.
Please wait.
Awards will be sent shortly.

[Author]

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