[Agent008Keymaster]

Hello.

To understand the situation, we need logs. When you are again unable to log in through the fb, follow these steps:

Open Explorer, paste the line there:

C:\Users\USERNAME\AppData\Roaming\Esprit Games\

(where USERNAME is indicated – enter the name of your computer)
The computer name can be viewed in the system properties.

Example:
C:\Users\Artem\AppData\Roaming\Esprit Games\

We need a file that is highlighted in red in the screenshot https://prnt.sc/11iq6t2
You can send this file to technical support and report the ticket number here.

[Agent008Keymaster]

Hello.
Please tell me, are you trying to open two game clients at once? If so, then two clients cannot be opened. Only one will work.
You won’t be able to play in a browser where Flash no longer works. Therefore, the error shown in the screenshot occurs. For this, we have developed a game client.

[Agent008Keymaster]

Hello.
Thanks for the info.
We will hand it over to the developers.

[Agent008Keymaster]

Hello.
Thanks for the info.
We will hand it over to the developers.

[Agent008Keymaster]

Hello.

We checked the authorization through the fb – no problems were identified.

Please log out (log out) completely from the site.
Please try to reinstall the game client:

Open explorer and paste in the address bar field the link below –
C:\Users\USERNAME\AppData\Roaming (where USERNAME is indicated – enter your computer name)

Example:
C:\Users\Артем\AppData\Roaming – The computer name can be viewed in the system properties.

In this location there will be a folder EspritGames https://prnt.sc/w7z4pr, delete it, and uninstall the client itself via Add or Remove Programs. Restart your computer and try installing again. Report the result.

Next, log in first on the site via fb https://prnt.sc/11d7zut
Next, log in to the client itself using the button https://prnt.sc/11d80zy

If the problem persists, enter your game nickname and server.

[Agent008Keymaster]

Hello.
Please send screenshots of messages when you try to log in for clarity. Take screenshots larger than the previous one. It’s hard to see.

[Agent008Keymaster]

Hello.
Please log in, first on the website via facebook, and then click the button in the client https://prnt.sc/11bivkn

[Agent008Keymaster]

Hello.
What is your game nickname and server?
What kind of mercenaries is the problem with?

[Agent008Keymaster]

Hello.
Please wait.
Awards will be sent shortly.

[Agent008Keymaster]

Hello.

This item can be found in various holiday events.

[Agent008Keymaster]

Hello.
Festive items are now dropping in dungeons. We asked the developers to remove them. If after that the warsoul promotion stone does not appear in the rewards, please let us know.

[Agent008Keymaster]

Hello.
This is a very strange situation. There may be some confusion. What are your ticket numbers? Then I can check the situation.

[Agent008Keymaster]

Hello.
Thanks for the detailed information. I turned the problem over to the developers. Please await a fix.

[Agent008Keymaster]

Hello.
Players will receive rewards after the end of the event. The rewards must match those received by the players on the other platform if the conditions were met.

[Agent008Keymaster]

Добрый день.

Перезайдите в русскую версию игрового клиента https://prnt.sc/1181p8r

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