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Technical support

Forums League of Angels 3 Technical issues Technical support

This topic contains 38 replies, has 13 voices, and was last updated by  Фырк 7 months, 3 weeks ago.

  • Author
    Posts
  • #9952

    Мурк
    Keymaster

    Dear players!
    If you have a problem that could not be solved with the help of your friends in the game or our moderators, you need to contact technical support:
    ATTENTION!
    To help you, we need the following information:
    General (always necessary):
    – Exact character name, server and Guild name
    Event issues:
    When you found the error (date / time)
    – Event name
    – Detailed description of the problem / situation
    – Screenshot illustrating the problem / error message
    If you do not receive the award:
    – When you found the error (date / time)
    – The name of the event, for participation in which they were to receive a reward
    – Detailed description of the problem / situation
    Account issues:
    – When you found the error (date / time)
    – Login method, directly via email or Facebook account
    – Your login email address:
    – Detailed description of the problem / situation
    – Screenshot illustrating the problem / error message
    Payment problems:
    ATTENTION!
    In case of such problems, you must first contact the support service of the payment system. If for some reason you could not help, please let us know the following information:
    – When payment was made (date / time)
    – Through what payment system did you pay? (Xsolla / PayPal / WebMomey / Other)
    – By what means of payment was the payment made? (Bank card / mobile operator / other)
    – How much in-game currency did you buy?
    – Detailed description of the problem / situation
    – Screenshot confirming the payment
    Other:
    – When you found the error (date / time)
    – Detailed description of the problem / situation
    – Screenshot illustrating the problem / error message
    ATTENTION!
    This section of the forum is not a substitute for support.

    Last edited: 05.08.2019 07:29
  • #15565

    24486954
    Participant

    i did many times without any reply

    Last edited: 05.08.2019 07:29
    • #15665

      maart
      Participant

      waiting for days now …..

      • This reply was modified 1 year, 10 months ago by  maart.
      Last edited: 05.08.2019 07:29
    • #15670

      Фырк
      Keymaster

      Good afternoon.
      Please indicate the technical support request number.

      Last edited: 05.08.2019 07:29
  • #15616

    24486954
    Participant

    I can’t get into my account though Facebook, I tried to reset my password and it says i don’t exist. i had to use another browser to sign in and create a new game acct that started me from scratch just to send this msg. attached below is a screen shot with the email im certain i used. I have another i use occasionally but doubtful i used it for this regardless, I tried. It would be a shame to lose my progress after spending so much time and money! My new acct name is Ferafex and the acct i lost is Hentai which is my main and the only important acct, both on s9 malfurion est

    Attachments:

    Attachments:
    Last edited: 05.08.2019 07:29
  • #15633

    Фырк
    Keymaster

    Good afternoon.
    Please write a request for technical support.

    Last edited: 05.08.2019 07:29
  • #18722

    24606207
    Participant

    i forgot my password for rise of dragons and it’s getting in the way of me changing my inventory my ingame name is Alexander in guild legends but i also have a youtube channel called the voidwalker 0 im hoping you can help fix my ishu plz.

    Attachments:
    Last edited: 05.08.2019 07:29
  • #18746

    Фырк
    Keymaster

    i forgot my password for rise of dragons and it’s getting in the way of me changing my inventory my ingame name is Alexander in guild legends but i also have a youtube channel called the voidwalker 0 im hoping you can help fix my ishu plz.

    Good afternoon.
    This is the forum of the game League of Angels 3.
    Try using the password recovery feature https://prnt.sc/ruh927
    If this does not work, please refer to the forum of the game Rise of Dragons.

    Last edited: 05.08.2019 07:29
  • #18959

    24487007
    Participant

    Are your support channels closed because of covid?

    or do you regularly ignore Tickets ?????

    Last edited: 05.08.2019 07:29
  • #19163

    Фырк
    Keymaster

    Good afternoon.
    I only deal with the forum.
    What is your technical support request number?

    Last edited: 05.08.2019 07:29
  • #42439

    26246752
    Participant

    On the new desktop app that will replace flash game, there is a missing server from the list. I could not find Server s31-Fiora-PST on the list. I can not play on that new app without my already existing char. Can we get that one listed plz?

    Attachments:
    Last edited: 05.08.2019 07:29
  • #42451

    Фырк
    Keymaster

    Hello.
    Are you talking about a game client? Which application are you talking about?

    Last edited: 05.08.2019 07:29
  • #46983

    Fuzzy Kiwi
    Participant

    Is it possible for me to change my email, because I dont use this email anymore

    Last edited: 05.08.2019 07:29
  • #46986

    Фырк
    Keymaster

    Hello.
    On this issue, please write an appeal to the technical support service.

    Last edited: 05.08.2019 07:29
  • #47800

    20917821
    Participant

    i have contacted support and still nothing i would like these items not just to spend money on here without any help

    Attachments:
    Last edited: 05.08.2019 07:29
  • #47803

    20917821
    Participant

    my in game name is Nunyabiziness

    Last edited: 05.08.2019 07:29
  • #47810

    Фырк
    Keymaster

    Hello.
    This is the game forum League of Angels 3.
    You need to write an appeal on the forum of your game.

    Last edited: 05.08.2019 07:29
  • #48977

    28075581
    Participant

    I have been waiting days for a response to my support ticket ( #48858)
    but have had NO response. Is there some other way to contact espirit games?

    • This reply was modified 9 months, 2 weeks ago by  28075581.
    Last edited: 05.08.2019 07:29
  • #48979

    Фырк
    Keymaster

    Hello.
    I passed the information to the support team.

    Last edited: 05.08.2019 07:29
  • #48982

    Фырк
    Keymaster

    Hello.
    I was informed that this ticket is not for this game. I passed the information on to the right specialist.

    Last edited: 05.08.2019 07:29
  • #48983

    28075581
    Participant

    Your help is much appreciated. I could not find a forum for the game (Wartime)

    Last edited: 05.08.2019 07:29
    • #49011

      Фырк
      Keymaster

      Hello.
      Yes, there is no forum. But I passed on information. If they don’t answer, you can write here again.

      Last edited: 05.08.2019 07:29
  • #49008

    25816705
    Participant

    I ave sent several tickets with the same problem as yet support havent replied to any it simply isnt good enough

    Attachments:
    Last edited: 05.08.2019 07:29
    • #49012

      Фырк
      Keymaster

      Hello.
      Please indicate the ticket numbers.

      Last edited: 05.08.2019 07:29
  • #49019

    28075581
    Participant

    Thank you. They updated my support ticket (#48858)(wartime) indicating they fixed it but I still cannot get in.
    I added a reply with a request for them to double check the email.
    Would you please pass the information on to the right specialist again
    Sorry for all the bother.

    Last edited: 05.08.2019 07:29
    • #49063

      Фырк
      Keymaster

      Hello.
      I passed the information, don’t worry)

      Last edited: 05.08.2019 07:29
  • #49073

    26689523
    Participant

    Problem fixed and all solved. Thank you soooo much for all your help. I had tried everything I could think of for days and had all but given up on the account. Tell your boss you deserve a raise 🙂

    Last edited: 05.08.2019 07:29
  • #49084

    Фырк
    Keymaster

    Hello.
    Thanks for the nice words.

    Last edited: 05.08.2019 07:29
  • #52802

    Geradine
    Participant

    Why can’t I log into Espirit (facebook) new login page..??
    Tried many times and nothing..??

    Attachments:
    Last edited: 05.08.2019 07:29
  • #52807

    Фырк
    Keymaster

    Hello.
    Please log in, first on the website via facebook, and then click the button in the client https://prnt.sc/11bivkn

    Last edited: 05.08.2019 07:29
  • #52808

    Geradine
    Participant

    I’ve done it many times… and it still does not get me into game.
    Keeps telling me to install Esprit Game Center… which I have done many times also.
    Can log in on my second account which is not thru Facebook.
    But when trying to log into my main account which was thru Facebook…. NO LUCK..!!!

    Last edited: 05.08.2019 07:29
  • #52962

    Фырк
    Keymaster

    Hello.
    Please send screenshots of messages when you try to log in for clarity. Take screenshots larger than the previous one. It’s hard to see.

    Last edited: 05.08.2019 07:29
  • #52992

    Geradine
    Participant

    That’s the problem… NOTHING happens..??
    The screen just sits there… and sits there… and sits there…!!

    Attachments:
    Last edited: 05.08.2019 07:29
  • #52996

    Фырк
    Keymaster

    Hello.

    We checked the authorization through the fb – no problems were identified.

    Please log out (log out) completely from the site.
    Please try to reinstall the game client:

    Open explorer and paste in the address bar field the link below –
    C:\Users\USERNAME\AppData\Roaming (where USERNAME is indicated – enter your computer name)

    Example:
    C:\Users\Артем\AppData\Roaming – The computer name can be viewed in the system properties.

    In this location there will be a folder EspritGames https://prnt.sc/w7z4pr, delete it, and uninstall the client itself via Add or Remove Programs. Restart your computer and try installing again. Report the result.

    Next, log in first on the site via fb https://prnt.sc/11d7zut
    Next, log in to the client itself using the button https://prnt.sc/11d80zy

    If the problem persists, enter your game nickname and server.

    Last edited: 05.08.2019 07:29
  • #53361

    Geradine
    Participant

    Still cannot get into game with Facebook Login.
    Followed your instructions above and when I log on the site via FB, I get this..??

    My game nickname is Geraldine, @25540303.

    Attachments:
    Last edited: 05.08.2019 07:29
  • #53371

    Geradine
    Participant

    I found the ONLY way I can log into FB Main account is to remove Esprit from my pute.
    Reboot and reinstall it, then it lets me into game.
    HOWEVER, as soon as I logout and login with second account, I cannot get back in with main.?
    Going to be a pain if I have to remove, install, reboot each time I have to play.?

    Last edited: 05.08.2019 07:29
  • #53442

    Фырк
    Keymaster

    Hello.
    Please tell me, are you trying to open two game clients at once? If so, then two clients cannot be opened. Only one will work.
    You won’t be able to play in a browser where Flash no longer works. Therefore, the error shown in the screenshot occurs. For this, we have developed a game client.

    Last edited: 05.08.2019 07:29
  • #53444

    Geradine
    Participant

    No… not opening two game clients at once..
    Try opening only one… but FB will not open unless I uninstall and reinstall Esprit..
    Game clients does not handle changing accounts without this..??

    Last edited: 05.08.2019 07:29
  • #53672

    Фырк
    Keymaster

    Hello.

    To understand the situation, we need logs. When you are again unable to log in through the fb, follow these steps:

    Open Explorer, paste the line there:

    C:\Users\USERNAME\AppData\Roaming\Esprit Games\

    (where USERNAME is indicated – enter the name of your computer)
    The computer name can be viewed in the system properties.

    Example:
    C:\Users\Artem\AppData\Roaming\Esprit Games\

    We need a file that is highlighted in red in the screenshot https://prnt.sc/11iq6t2
    You can send this file to technical support and report the ticket number here.

    Last edited: 05.08.2019 07:29

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