Forums › League of Angels 3 › Technical issues › Technical support
This topic contains 40 replies, has 15 voices, and was last updated by Maeve 5 months, 1 week ago.
-
AuthorPosts
-
08/05/2019 at 4:13 AM #9952
МуркKeymasterDear players!
Last edited: 05.08.2019 07:29
If you have a problem that could not be solved with the help of your friends in the game or our moderators, you need to contact technical support:
ATTENTION!
To help you, we need the following information:
General (always necessary):
– Exact character name, server and Guild name
Event issues:
When you found the error (date / time)
– Event name
– Detailed description of the problem / situation
– Screenshot illustrating the problem / error message
If you do not receive the award:
– When you found the error (date / time)
– The name of the event, for participation in which they were to receive a reward
– Detailed description of the problem / situation
Account issues:
– When you found the error (date / time)
– Login method, directly via email or Facebook account
– Your login email address:
– Detailed description of the problem / situation
– Screenshot illustrating the problem / error message
Payment problems:
ATTENTION!
In case of such problems, you must first contact the support service of the payment system. If for some reason you could not help, please let us know the following information:
– When payment was made (date / time)
– Through what payment system did you pay? (Xsolla / PayPal / WebMomey / Other)
– By what means of payment was the payment made? (Bank card / mobile operator / other)
– How much in-game currency did you buy?
– Detailed description of the problem / situation
– Screenshot confirming the payment
Other:
– When you found the error (date / time)
– Detailed description of the problem / situation
– Screenshot illustrating the problem / error message
ATTENTION!
This section of the forum is not a substitute for support. -
01/23/2020 at 9:50 AM #15565
24486954Participanti did many times without any reply
Last edited: 05.08.2019 07:29 -
01/23/2020 at 2:41 PM #15616
24486954ParticipantI can’t get into my account though Facebook, I tried to reset my password and it says i don’t exist. i had to use another browser to sign in and create a new game acct that started me from scratch just to send this msg. attached below is a screen shot with the email im certain i used. I have another i use occasionally but doubtful i used it for this regardless, I tried. It would be a shame to lose my progress after spending so much time and money! My new acct name is Ferafex and the acct i lost is Hentai which is my main and the only important acct, both on s9 malfurion est
Attachments:
Last edited: 05.08.2019 07:29Attachments:
You must be logged in to access attached files.
-
01/24/2020 at 2:03 AM #15633
Agent008KeymasterGood afternoon.
Last edited: 05.08.2019 07:29
Please write a request for technical support. -
04/06/2020 at 11:34 AM #18722
24606207Participanti forgot my password for rise of dragons and it’s getting in the way of me changing my inventory my ingame name is Alexander in guild legends but i also have a youtube channel called the voidwalker 0 im hoping you can help fix my ishu plz.
Last edited: 05.08.2019 07:29Attachments:
You must be logged in to access attached files.
-
04/07/2020 at 1:39 AM #18746
Agent008Keymasteri forgot my password for rise of dragons and it’s getting in the way of me changing my inventory my ingame name is Alexander in guild legends but i also have a youtube channel called the voidwalker 0 im hoping you can help fix my ishu plz.
Good afternoon.
Last edited: 05.08.2019 07:29
This is the forum of the game League of Angels 3.
Try using the password recovery feature https://prnt.sc/ruh927
If this does not work, please refer to the forum of the game Rise of Dragons. -
04/08/2020 at 6:27 PM #18959
24487007ParticipantAre your support channels closed because of covid?
or do you regularly ignore Tickets ?????
Last edited: 05.08.2019 07:29 -
04/10/2020 at 11:59 AM #19163
Agent008KeymasterGood afternoon.
Last edited: 05.08.2019 07:29
I only deal with the forum.
What is your technical support request number? -
11/06/2020 at 10:53 PM #42439
26246752ParticipantOn the new desktop app that will replace flash game, there is a missing server from the list. I could not find Server s31-Fiora-PST on the list. I can not play on that new app without my already existing char. Can we get that one listed plz?
Last edited: 05.08.2019 07:29Attachments:
You must be logged in to access attached files.
-
11/07/2020 at 2:27 AM #42451
Agent008KeymasterHello.
Last edited: 05.08.2019 07:29
Are you talking about a game client? Which application are you talking about? -
01/04/2021 at 2:34 PM #46983
Fuzzy KiwiParticipantIs it possible for me to change my email, because I dont use this email anymore
Last edited: 05.08.2019 07:29 -
01/05/2021 at 12:39 AM #46986
Agent008KeymasterHello.
Last edited: 05.08.2019 07:29
On this issue, please write an appeal to the technical support service. -
01/21/2021 at 12:09 PM #47800
-
01/21/2021 at 12:11 PM #47803
20917821Participantmy in game name is Nunyabiziness
Last edited: 05.08.2019 07:29 -
01/22/2021 at 1:14 AM #47810
Agent008KeymasterHello.
Last edited: 05.08.2019 07:29
This is the game forum League of Angels 3.
You need to write an appeal on the forum of your game. -
02/21/2021 at 4:19 PM #48977
-
02/22/2021 at 12:38 AM #48979
Agent008KeymasterHello.
Last edited: 05.08.2019 07:29
I passed the information to the support team. -
02/22/2021 at 1:59 AM #48982
Agent008KeymasterHello.
Last edited: 05.08.2019 07:29
I was informed that this ticket is not for this game. I passed the information on to the right specialist. -
02/22/2021 at 2:37 AM #48983
28075581ParticipantYour help is much appreciated. I could not find a forum for the game (Wartime)
Last edited: 05.08.2019 07:29 -
02/22/2021 at 6:22 AM #49008
-
02/22/2021 at 5:07 PM #49019
28075581ParticipantThank you. They updated my support ticket (#48858)(wartime) indicating they fixed it but I still cannot get in.
Last edited: 05.08.2019 07:29
I added a reply with a request for them to double check the email.
Would you please pass the information on to the right specialist again
Sorry for all the bother. -
02/23/2021 at 11:11 AM #49073
26689523ParticipantProblem fixed and all solved. Thank you soooo much for all your help. I had tried everything I could think of for days and had all but given up on the account. Tell your boss you deserve a raise 🙂
Last edited: 05.08.2019 07:29 -
02/24/2021 at 12:50 AM #49084
Agent008KeymasterHello.
Last edited: 05.08.2019 07:29
Thanks for the nice words. -
04/12/2021 at 9:31 PM #52802
-
04/13/2021 at 1:32 AM #52807
Agent008KeymasterHello.
Last edited: 05.08.2019 07:29
Please log in, first on the website via facebook, and then click the button in the client https://prnt.sc/11bivkn -
04/13/2021 at 1:57 AM #52808
GeradineParticipantI’ve done it many times… and it still does not get me into game.
Last edited: 05.08.2019 07:29
Keeps telling me to install Esprit Game Center… which I have done many times also.
Can log in on my second account which is not thru Facebook.
But when trying to log into my main account which was thru Facebook…. NO LUCK..!!! -
04/13/2021 at 8:31 AM #52962
Agent008KeymasterHello.
Last edited: 05.08.2019 07:29
Please send screenshots of messages when you try to log in for clarity. Take screenshots larger than the previous one. It’s hard to see. -
04/13/2021 at 11:10 PM #52992
-
04/14/2021 at 2:02 AM #52996
Agent008KeymasterHello.
We checked the authorization through the fb – no problems were identified.
Please log out (log out) completely from the site.
Please try to reinstall the game client:Open explorer and paste in the address bar field the link below –
C:\Users\USERNAME\AppData\Roaming (where USERNAME is indicated – enter your computer name)Example:
C:\Users\Артем\AppData\Roaming – The computer name can be viewed in the system properties.In this location there will be a folder EspritGames https://prnt.sc/w7z4pr, delete it, and uninstall the client itself via Add or Remove Programs. Restart your computer and try installing again. Report the result.
Next, log in first on the site via fb https://prnt.sc/11d7zut
Next, log in to the client itself using the button https://prnt.sc/11d80zyIf the problem persists, enter your game nickname and server.
Last edited: 05.08.2019 07:29 -
04/15/2021 at 10:23 PM #53361
-
04/15/2021 at 11:02 PM #53371
GeradineParticipantI found the ONLY way I can log into FB Main account is to remove Esprit from my pute.
Last edited: 05.08.2019 07:29
Reboot and reinstall it, then it lets me into game.
HOWEVER, as soon as I logout and login with second account, I cannot get back in with main.?
Going to be a pain if I have to remove, install, reboot each time I have to play.? -
04/16/2021 at 4:41 AM #53442
Agent008KeymasterHello.
Last edited: 05.08.2019 07:29
Please tell me, are you trying to open two game clients at once? If so, then two clients cannot be opened. Only one will work.
You won’t be able to play in a browser where Flash no longer works. Therefore, the error shown in the screenshot occurs. For this, we have developed a game client. -
04/16/2021 at 4:46 AM #53444
GeradineParticipantNo… not opening two game clients at once..
Last edited: 05.08.2019 07:29
Try opening only one… but FB will not open unless I uninstall and reinstall Esprit..
Game clients does not handle changing accounts without this..?? -
04/16/2021 at 10:06 AM #53672
Agent008KeymasterHello.
To understand the situation, we need logs. When you are again unable to log in through the fb, follow these steps:
Open Explorer, paste the line there:
C:\Users\USERNAME\AppData\Roaming\Esprit Games\
(where USERNAME is indicated – enter the name of your computer)
The computer name can be viewed in the system properties.Example:
C:\Users\Artem\AppData\Roaming\Esprit Games\We need a file that is highlighted in red in the screenshot https://prnt.sc/11iq6t2
Last edited: 05.08.2019 07:29
You can send this file to technical support and report the ticket number here. -
06/24/2024 at 7:05 AM #224999
Itachi UchihaParticipantHello I have a simple problem I have been playing Dragon Contract on my PC. I now want to play on my phone I have already logged in on PC but when I log in on my phone it ask me to make a brand new character. I went to the same server my PC character is on but still nothing
I’m on server 110
Characters name is GhostgodLast edited: 05.08.2019 07:29Attachments:
You must be logged in to access attached files.
-
06/26/2024 at 4:35 AM #225129
MaeveKeymasterHello I have a simple problem I have been playing Dragon Contract on my PC. I now want to play on my phone I have already logged in on PC but when I log in on my phone it ask me to make a brand new character. I went to the same server my PC character is on but still nothing
I’m on server 110
Characters name is GhostgodHello,
Unfortunately, the game interface doesn’t allow to play on mobile devices when your character is made on desktop version. However, we can transfer it, please, contact our support service:https://support.espritgames.ru/hc/ru/requests/new
Last edited: 05.08.2019 07:29 -
AuthorPosts
You must be logged in to reply to this topic.