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Technical support

Forums Eternal Fury Technical issues Technical support

This topic contains 0 replies, has 1 voice, and was last updated by  Leo 1 year, 10 months ago.

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  • #14359

    Leo
    Keymaster

    Dear players!
    If you have a problem that could not be solved with the help of your friends in the game or our moderators, you need to contact technical support:
    ATTENTION!
    To help you, we need the following information:
    General (always necessary):
    – Exact character name, server and Guild name
    Event issues:
    When you found the error (date / time)
    – Event name
    – Detailed description of the problem / situation
    – Screenshot illustrating the problem / error message
    If you do not receive the award:
    – When you found the error (date / time)
    – The name of the event, for participation in which they were to receive a reward
    – Detailed description of the problem / situation
    Account issues:
    – When you found the error (date / time)
    – Login method, directly via email or Facebook account
    – Your login email address:
    – Detailed description of the problem / situation
    – Screenshot illustrating the problem / error message
    Payment problems:
    ATTENTION!
    In case of such problems, you must first contact the support service of the payment system. If for some reason you could not help, please let us know the following information:
    – When payment was made (date / time)
    – Through what payment system did you pay? (Xsolla / PayPal / WebMomey / Other)
    – By what means of payment was the payment made? (Bank card / mobile operator / other)
    – How much in-game currency did you buy?
    – Detailed description of the problem / situation
    – Screenshot confirming the payment
    Other:
    – When you found the error (date / time)
    – Detailed description of the problem / situation
    – Screenshot illustrating the problem / error message
    ATTENTION!
    This section of the forum is not a substitute for support.

    • This topic was modified 1 year, 10 months ago by  Leo.
    Last edited: 30.12.2019 14:31

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