Technical support

[LeoKeymaster]

Dear players!
If you have a problem that could not be solved with the help of your friends in the game or our moderators, you need to contact technical support:
ATTENTION!
To help you, we need the following information:
General (always necessary):
– Exact character name, server and Guild name
Event issues:
When you found the error (date / time)
– Event name
– Detailed description of the problem / situation
– Screenshot illustrating the problem / error message
If you do not receive the award:
– When you found the error (date / time)
– The name of the event, for participation in which they were to receive a reward
– Detailed description of the problem / situation
Account issues:
– When you found the error (date / time)
– Login method, directly via email or Facebook account
– Your login email address:
– Detailed description of the problem / situation
– Screenshot illustrating the problem / error message
Payment problems:
ATTENTION!
In case of such problems, you must first contact the support service of the payment system. If for some reason you could not help, please let us know the following information:
– When payment was made (date / time)
– Through what payment system did you pay? (Xsolla / PayPal / WebMomey / Other)
– By what means of payment was the payment made? (Bank card / mobile operator / other)
– How much in-game currency did you buy?
– Detailed description of the problem / situation
– Screenshot confirming the payment
Other:
– When you found the error (date / time)
– Detailed description of the problem / situation
– Screenshot illustrating the problem / error message
ATTENTION!
This section of the forum is not a substitute for support.

• This topic was modified 4 years, 11 months ago by  Leo.

Last edited: 30.12.2019 14:31

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