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This topic contains 60 replies, has 6 voices, and was last updated by  Фырк 9 months ago.

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  • #37475

    25659065
    Participant

    Over the last few weeks I have entered three support tickets none of which have been replied to- this is not acceptable

  • #37481

    Фырк
    Keymaster

    Good day.
    Please indicate the application numbers.

  • #37900

    25659065
    Participant

    plus 37898

  • #37931

    Фырк
    Keymaster

    Good day.
    Thanks for the info.

  • #37941

    25659065
    Participant

    also 37939- thank you for forwarding on numbers to support but still no reply from anyone in support- now 6 tickets unanswered and problem remains- it is not possible to play game of thrones reasonably if weirwood rewards do not happen- 4th day now- tried stage 6 it had 6 weirwood stamina rewards- but they did not appear in inventory

    Attachments:
  • #37980

    Фырк
    Keymaster

    Good day.
    You will definitely be answered in turn.
    Regarding the rewards – 6 units of stamina are added in the Weirwood itself, and not 6 items of Spirit of Weirwood Трее.
    https://prnt.sc/u5m5v4

  • #41516

    It Say’s My Browser Is Not Compatible, And Offer Me to Chousse Another One, My Browser Is Google Chrome, And Is Up To Date. This Is Mention, Wen The Character Image Of Lord Tyrion An a List To He’s Right Side Mentioning The Browser”s That The Game Suppousely Can Work, I Can’t Fill My Laptop With All Of The Browser’s Hopeing They May Or May Not Work Because It Will Be Sluggish At Best. Emptying The Temp Cache File Does Not Help Resolve The Problem So It Has To Be Something Else, I Know I Have Tryed.

    Can You Please Help Me, I Have Posted Many Ticket’s, And I Have Not Been Responded, Could It Be That My Profile Did’nt Have A Picture ???, Done, Picture Uploaded, Im Goin To Send You The Screen Shot’s Of The Many Error’s Trying to Continue The Game Play, I Have Been Out A Couple Of Day’s Now Because Of This, I Go To Where You Go To Post The Ticket And Not Responding to My Help Is Not Acceptable, If You Can, Help Me With This, Because Everything Was Working Fine.

    I Can’t Make It Fit, How Can I Make it Be 512KB, The Image’s Are From A Screen Shot Img,

    Please Advise, Need Help.

    My Ticket’s – #41168 – #41273 – #41379 – #41452 – #41508

    And Thank You For Haveing Aplace To Comment For Help.

  • #41522

    Фырк
    Keymaster

    Hello.
    Thanks for the info. I will send it to technical support.

    • #42157

      Ok , Im Been Stop By The Website That I Can’t Log In , Doing The Same Thing Like Before , The Image Of Lord Tyrion askingto installed a browser and If I Do Refresh sometime’s It Apear’s Im Trying To Fast To Log In , and Say’s Wait For a While and log in , Witch is Anoying , How Much Should I Wait For It To Let Me In , Please I Need You’re Help , Don’t Know Where To Turn For Help . and I Don’t Know hot To Send You My Screen Shots In 512 kb , Please I Need Help this problem canot persistly continue , I Understand , Makeing more entretaining features to the game is Ok But This Problem Of The Login’s Canot Continue , pease feel free to communicate to me in the my profile section , please , thank you and hope to here from you soon .

    • #42199

      Фырк
      Keymaster

      Hello.
      Did you get an answer from technical support?

  • #41570

    26735489
    Participant

    Can support please look at ticket #41292 for me it has been waiting for about 5 days

  • #41573

    Фырк
    Keymaster

    Hello.
    I will transfer the information to technical support. Do not worry)

  • #47629

    Key Master I Need To Comunicate To You Again This Web Page Or Site Is log me out by makeing the game progresion slower and wen i tried to to log out and then come back to log in i saw jon snow ,and it was loading to 90% and not goin any further so i log off waited a few seconds , and went to log in and again the background of tyrion asking me to download a browser , this is the 12 time i do this , Please ,Please i need to speak to you becuase wen i ask you about probllems , you usually responde back , but wen you see me asking about problems like this one so please im to deep in the alliace progression and this is not helping me none the less

  • #47630

    Wen Should this be done , or wait for tonight ,is imperative for my alliance that i be present , tthe problem mention earlyer i was in a strategic comunicatetion for battleing for the tounaments etc.

  • #47631

    This Is My Google Chorme Version , and is up to date

    Attachments:
  • #47642

    Фырк
    Keymaster

    Hello.
    I recently had a similar situation. I passed the information on to the developers. So far they have not answered us, but increasing the virtual memory helped me. I can write how I did it, but I only have Russian screenshots, unfortunately ( My actions are advisory in nature.

    I have Win 10.

    – pressed Win + R and entered the sysdm.cpl command
    – In the Additional tab, I selected Performance, then Options https://prnt.sc/wzc43a
    – Further, in the Advanced tab in the Virtual memory section, I clicked Change https://prnt.sc/wzcake
    – Then I chose Specify size and indicated the Original size and Maximum size. 5000 MB was enough for me both there and there https://prnt.sc/wzcy10

  • #47663

    its asking me to restart , if i do this will i receive the problems , im not sure i should do this i may block it ,for good in loading the page ,wich is till doing the same dam thing again

  • #47670

    ok , it seems that it worked , thanks key master for tech aid , i apreciated greatly

  • #47703

    Фырк
    Keymaster

    Hello.
    I am very glad that I could help you 😉

  • #47785

    Yes ,I Know It Work Well ,But Tonight I Came on and Some Couple of Error’s Apeard on Screen ,Including a Long Combine kind of Numbering Text Message ,In a Way Like Blinking ,Then Started to Not Accept Me Back In ,Im Going To Wait For a While ,But Something It’s Not Wright Here ,Im Saddly Couldn’t Screen Shot it ,Do To It’s Unstable Apearing and Disapearing Seance ,When I Was Trying To Capture It ,It Stops Showing ,If It Happend’s Again I Will Capture It On Screen ,Just To Let You know , and Got Stuck Back Again to the Tyrion Lannister Image.

  • #47786

    Фырк
    Keymaster

    Hello.
    Send a screenshot, if possible, we’ll wait.

  • #47809

    ok , i will

  • #47889

    Thease are from past days before today and now is not letting me in , here is what i could capture on screen shot , please take this allso as a priority if is not this is the image of tyrion lannister telling me to get a browser im about agroviated by this , becuase of this im checking all the time my browser settings to verify if is it up to date , and it is . so the problem cant be my browser or system , one of the pictures is my character of chris with a rotattin square and the floor ,and allsso apears wen im out side the castle looking at my the members of my alliance or others that atack our alliance , this is happening in fluctuation , and esporadicly ,two pictures are the same but one is a night and the next night check the dates here goes the pics

    also want to add that this system of sending imgs by size of 512 kb is not easy to make a full normal screen shot posible ,thease were modified to something near 512 kb , i tryed to make it allmoust that size , you should see them as they are for you that there as is shinking them makes a bit of distortion were the erros apear , so is imperative that this is taken care too just saying it as it is, ok

    Attachments:
  • #47894

    Thease are from past days before today and now is not letting me in , here is what i could capture on screen shot , please take this allso as a priority if is not this is the image of tyrion lannister telling me to get a browser im about agroviated by this , becuase of this im checking all the time my browser settings to verify if is it up to date , and it is . so the problem cant be my browser or system , one of the pictures is my character of chris with a rotattin square and the floor ,and allsso apears wen im out side the castle looking at my the members of my alliance or others that atack our alliance , this is happening in fluctuation , and esporadicly ,two pictures are the same but one is a night and the next night check the dates here goes the pics

    also want to add that this system of sending imgs by size of 512 kb is not easy to make a full normal screen shot posible ,thease were modified to something near 512 kb , i tryed to make it allmoust that size , you should see them as they are for you that there as is shinking them makes a bit of distortion were the erros apear , so is imperative that this is taken care too just saying it as it is,ok

    ps :sometimes messages on the middle of the screen this happends expontantly or exporadicly ,please look at this problems too

    Attachments:
  • #47896

    im going to continue telling you all thease errors or bugs that are in youre system and youre or ignoring ,please thatse are times that i need to be on im my alliance is preparing foe events that are coming up and we all need to prepare ,and im the onlly one not present with them , this has to stop doing thease errors

  • #47897

    Are You, Here Today Or Night, IM Implying that, Im In Need Of Tech Help And I Have To Wait Allmoust The Whole Day Or Night For You’re Systems To Go On Sync And working state, Im Getting To Late On, Wen My Alliance is Preparing For The Events Coming up, Please Im The Only One Not Atending To Them In The Game Im An Earl, A Mid Range Rank, Of One Step Near Another Higher One, And Continueing Working On The Castle And Trainig The Troops, Upgradeing The Buildings And Doing The Research Needed To Get Higher, So Im Doing things to get good BR Raitngs cause If I Log Off, I Can’t Get Back In Afterwards And Yes This Too Has Happend To Me Recently Yesterday and Then It Let Me In To Continue, but this is my dillema problem so as a member, im failling them, So Please Key Master ,Need You Aid Imemsly , otherwise wen i get back in i will discharge all the troops and leave the alliance because im not the kind of person to be a quiter , im a fighter and i work hard on the grounds to make it prosperus, again i wait for you’re help as allways,

  • #47901

    i have another error page , but from were i am is very late ,tomorrow i willprepare it in 512 kb or near it ,it say In A Headder Line Bad Gateway and underneath this it say nginx ,don’t lnow what this could mean or be , so Key Master again called opond you for this ,i wich i could do more from ewere i am but im a gamer that like thease games and hate it wen we cant gety in to enjoyed it, i send you the screen shot tomorror

  • #47902

    its confirm ,its not letting me in all that it says is what i hjave told you , you will know what i mean wen you see it , so take care and have a good night or good morning ,wich ever the case be

  • #47906

    Фырк
    Keymaster

    Hello.
    When you get an error, please press the F12 key, the Console tab. And send me a screenshot.
    Example: https://prnt.sc/xn1jco

  • #47926

    Ok , I Will , Never Thought Off This Before.

  • #47931

    This Is What The Picture I Mention Earlyer last night

    Attachments:
  • #47933

    ok , Key Master I’ve Done What You Ask Of Me To Do ,Here It Is What I Have On My Laptop Pc Screen ,Captured By Screen Shot, Await Further Guideance.

    Attachments:
  • #47938

    27952575
    Participant

    can you receive 532 kb, becuase if i swink it i cant understand the info of the righ side ,do you have paint 3d is whats helping me in the precedings of to send youre screen shots, and is till not permiting me to go in im about the 18 time i download google ,i can load my laptop of more that i have wich is exporer edge andd google chorme , please advised ,another thing i have notice that in the marked tab says hidden and it as gone from 2 , to 3 to 5 , and 6 excalating then drops back to 2 right now is going to 3 and up is this and error related so been hiiden makes it not do its job task.

    isend uthem tomorrow im pas my time limit

  • #47940

    Фырк
    Keymaster

    Hello.
    The screenshot is not very clear ((( the error logs are poorly visible https://prnt.sc/xovx5o ((Can you take a clearer screenshot that I can send to the developers?
    And please write your in-game nickname.

  • #48003

    Ok, I’ve Been The Whole Day Trying To Make It At Least Near 512kb, If I Have A Way Of Measureing It In Some Other Way Than Picking One Edge Of The Picture It Would Be Great, Im Sending Them, I Think You Can See Them, With A Magnifying Glass Not to much And You Can See It, I Hope.

    Allso In The Upper Right Corner, I Have Notice Some Numbering, Starting From 2,3,4,5,6, and Deared To Go I’ven Higher And Id Did This Wen I Made a new account, Because This Is Not Working As It Should Correctly, And i Feel That You’re Are Makeing Me Do Alot Of Screen Captureing, Filling my Laptop Pc With Copies Of The Error’s You Have On You’re Site, Please Tell Me If What Im Sending, Is Of Any Help, If Not I Will Try Again Tomorrow Because Im I’ven Sacrificeing My Time Limit To Try To Get In The Game And To My Alliance, Wich I Can’t contact them In Anyway.So Plase Help Me Get Back To Them .

    Attachments:
  • #48007

    did not send others the other pages

    Attachments:
  • #48011

    Ok Here there are,hope you can see them, what i mean as a mesureing is by Right clicking the right botton mouse to properties and you see the the size that i can get to 512 kb ,if i have the mesurements of what is 512kb in bytes that perhaps would help me ,i had study classes in computer training and i did not learn to size imgs in to kbs ,i knew the diference of them but not this.

    Attachments:
  • #48013

    my in game is lord meridia

  • #48015

    Фырк
    Keymaster

    Hello.
    Unfortunately, the quality of the screenshots is poor ((you still can’t see the error.
    If you enlarge the screenshot, the error text will blur ((
    You can take a normal size screenshot and upload the screenshot to some resource, and then just give me a link to the screenshot.

    For example: https://prnt.sc/

  • #48061

    2021-01-26 (3)-01 <—You Can See It With a Magnifying Glass at 125%

    2021-01-26 (5) < viewable with magnification grass is readable ,but try it if i can see it with this you can too , i will try to upload them there

  • #48062

    1) http://prnt.sc/xrrt39
    2) http://prnt.sc/xrsjuo
    3) http://prnt.sc/xrugal
    4) http://prnt.sc/xruj2r
    5) http://prnt.sc/xrukqu

    Ok, All Done , Please Note that in the upper right corner there are mentions of files hidden and in the same place to its left allmoust on top of this iss a rectangle of two noticeable 2 of error and two of notice, wen i see it again i will screen shot it and send it to you, Inform Me, On what to Proceed .

  • #48063

    Theres a rectangule–>Here from 1 or 2, the left side says error because of the icon, is a red circle with and x in the middle that’s a Error Icon, the other is A Yello Triagle WITH AN !, what i have Told You, So you can see is on top of default Levels and next to this—->files hidden ,

    Can You Tell Me You’re Time Frame, Of Wen Do You Get On, To Help Me Thru This Problem , Is Imperative That I Log On And Help My Alliance or The System Or The Leader Mite Just Boot Me Out, And I Can’t Let That Happen the Problem Is Not From My Side, Is From The Game Systems, Im Waiting For A Miracle Of Sorts to end this problem Once And for all.

  • #48064

    Theres a rectangule–>Here from 1 or 2, the left side says error because of the icon, is a red circle with and x in the middle that’s a Error Icon, the other is A Yello Triagle WITH AN !, what i have Told You, So you can see is on top of default Levels and next to this—->files hidden ,

    Can You Tell Me You’re Time Frame, Of Wen Do You Get On, To Help Me Thru This Problem , Is Imperative That I Log On And Help My Alliance or The System Or The Leader Mite Just Boot Me Out, And I Can’t Let That Happen the Problem Is Not From My Side, Is From The Game Systems, Im Waiting For A Miracle Of Sorts to end this problem Once And for all.

    Thease are wen i was uploading to lightshot

    1)http://prnt.sc/xs1ynk
    2)http://prnt.sc/xs21ug
    3)http://prnt.sc/xs2707
    4)http://prnt.sc/xs3obe
    5)http://prnt.sc/xs3r5k
    6)http://prnt.sc/xs3yzp
    7)http://prnt.sc/xs411b
    8)http://prnt.sc/xs44zn
    9)http://prnt.sc/xs49ae
    10)http://prnt.sc/xs4cve
    Thats For Today ,please try to resolve this, i click carefully the error icon with the ! icon there is a mini window at the bottom but im not toching anything else i click this carefully so that i can find more of the errors this part i dont understand so i stop i leave it to youre dev’s .Please Help Me is been tree day’s allready time for me to be kick out or booted out by my leader , dam it ,i was doing so well ,and now this happend

  • #48065
  • #48066

    thats all I can do for tonight earlyer was noon day but now is getting to night time here in florida , so im stuck until this is resolved

  • #48069

    Фырк
    Keymaster

    Hello.
    Now you have done everything perfectly. All screenshots are clear, you can see it well! Thank you very much.
    I gave the information to the developers for review.

  • #48133

    Thank God , I was biteing my finger nails and grindinng teeth hopeing is all well in good , but i need to alert you the game is working as expected , and small and quick moments wen the game loads with whatever character of the game , the window that’s is in the middle that you must have seen in my earlier screen shots apear , but then disapear and the game comes on , so i did not screen shot it due to you have some allready , at the momment , its doing like i said as expected , if anything after this happends i will screen shot it, ohh in game some times wen on top of the icon of messages apears a purple box similar to the avatar character you have of mine but disapears , other than that is working . I Want To Thank You Inmensely , You Have Help Me So Much , so im apresitive of your’re help , So Thank You , Let’s Hope Everything Runs Acordingly and unterupted , because we are prepareing for the next time for the battle of the army of the dead and some moust perhaps castle siege battle’s , again i will inform you of anything i incounter beyond this point , again thank you su very much. 🙂

    Lord Meridia ,Earl Of Sunspear , K202 .

  • #48140

    Фырк
    Keymaster

    Hello.
    I’m always happy to help you)

  • #48151

    27952575
    Participant

    OK , Im Glad You’re Happy , We Both Are at This Momment, But I Need To Inform You About Wen You Told Me To Press The F12 Key , At Some Points it Open A Lists Or Scrolled Down All Sorts of Dev’s Tool’s http :// ,like set’s and some displayed while scrolling down ,some were the red circle with the x in the center , Wich while scrolling down some parts i get that say audio file not running or funtioning amoung other stuff that i can’t desribe in words ,and some with the yellow triangle with the excalmation point , now at this time ,even with this window open i could see a plethora of markings allso in wherether in chinese or korean or mabey i dont know , japanise , the point is all sort of like i said dev’s settings , on wich i could’nt screen shot , how ever if you could , allso don’t know if you can , on you’re terminal or that you could have a side by pc , so that you see what i mean , or if you can receive in video ,so i can record it at some point , but i would like to you , mention this to them because they mite be better suited to see this better in there system on wich they must have the same as me if they are useing google browser , and not impiding you to do so, Now ,Sadly Im Having A Bit Of A Pickel wen i log in everything is loading to 50 to 90 % iven wen i see the picture of the iron throne , wich i know the game will be open , to use , but then it stops and the screen blanks white with a message of to reload again, wen it hapends again ,i will send you the link for you to see it

    but is doing this action on leting me in at some ppoints ,and in others dislogging me out is like in a bit of a flux im checking and rechecking everything in my computer laptop system and all checks okk and clear of problems this includes the google browser . let me see if i can get that image i mantion earlier.

  • #48152

    27952575
    Participant

    theres and error capturing ,on this system is not dispolaying my id correcttly the previos messqage is mine dont know why my pic or name is not showing . needs to be checked.

  • #48153

    please note: the game images of the characters start as expected , but this apears ,after the image of the iron throne ,wen beetween game stars and then this , but i recomended that they look at there browsers ,pressing THE F12 ,So They Can See What Im Telling You And Been A Computer User Gamer , Some Things I Understand And Others Can’t , Please check this as soon as you can . Take Care.

    http://prnt.sc/xy740a

    page 1

  • #48155

    Фырк
    Keymaster

    Hello.
    I passed the information.

  • #48389

    Hello Key Master , How Are You Today , Or Night , Anyway , Im Here To Inform You , The Image Of Tyrion Lannister Is Showing , And Not Permiting me In , There For ,IM Not Going To Try To Sceen Shot Again , Because I Think Is The Same Thing Or Worst . Im Going To See What’s The Heck Is Wrong By Looking At What The Scroolled List Say , To See If I Can Interprited Whats Are The Wrongs It May Be , By The Way What Have The Dev’s Find Out , Do They Tell You Whats Ocurring or Happening In The Game System , I Know That This Can Get You Alot Of Grief ,And Headake By Me Comeing To You For Help , But Support Is Not Doing What Is Suppoused Too Just Make’s You Do A So Called Ticket , And Nothing More ,To Tell You After , In Other Words I Have To Wait With My Thumps Up My Butt , To See Any Response , From Them , So I Come To You , Because Atleast You’re Are The One Moust Clouset’s To Ever To Help Me , And I Apreciated This Greatly , So Can I Ask You To Keep Me Inform Of What Ever They Believed At The Moment , To Fix This Problem , At This Moment My Allliance Is Preparing And Trainig Troops for More Events , And Like Allway’s Im Not There Wen This Occurs , Do You Think This is Acceptable For A member To Be Not Participating , I Think Not . So Please Help Me On This , And Another Thing , Do You Have The Chance Of Having An In Game User Character So That I Can Tell You On The Spot Directly , That Is If Im In Logged On , That Way I Can Send To You. Or That They Make Possible A Place In The Game ,So That Player’s Can Go , Like A Castle on were the dev’s Lords Congragate For To Help The Game’ers Lords And Ladies Of The World At Wen Ever Posible , We Need There Advice , That Would Be A Good Idea , Would’nt It , To Speak With The Game’s Players. So Hope Too Hear From You Soon .

    Take Care

  • #48391

    Фырк
    Keymaster

    Hello.
    As far as I understand, the developers are still considering your problem. I really hope that they will do it as quickly as possible.
    If you have created a support ticket and you are not answered, please let me know the ticket numbers. I will transfer information to support.

  • #48542

    no key master , i have not made a ticket , because sometimes the geame opens , and i dont know if comenting on it or just say this is continueing , if i see anything that can be gathered for to oinforme costomer support, i will imediately inform you as it happends , thanks for youre help , i hope that there find whats is wrong with this ,this is a great game that has many posibilities for the future ,again if anything i can get to them i will pass you the ticket num. if i make it at that point.

    Take Care

  • #48543

    ohh , ii forgot to mention i went toi costomer support to view my former tickets and one was in pending review and they advised me to download the app client , i did , and all it does is installs in the computer and wen you go to sing in it does not recognize youre loging , meaning is a bit forcing you to make a new account ,i got furius and unistalled as quick as i could becuase to have an app that des not resolve a problem is not needed in my system that i take great care of , that will be all for now, againg …..

    Take care

  • #48546

    Фырк
    Keymaster

    Hello.
    In the game client, the game may not start, as it is in html5 format.

  • #48955

    Nyssa
    Participant

    Hello, I have waited couple month’s, had 2 issues.

    Tickets: #45974 and #47182

    2nd ticket there, is about the Esprit Games Center. Been trying to use it, but it just fades to a white screen when I click to play GoT.

    1st ticket, I have a single ring for 80k diamonds, and a married ring for the 50 BD. Was hoping I could somehow partial refund the 80k blue diamonds ring, it mentioned it on Steam about the rings, saying if you have both, one will be partially refunded. As I’m married in GoT now, the single ring is useless to me, and no way to be rid of it.

  • #48962

    Фырк
    Keymaster

    Hello.
    I passed the information to the support team.

  • #49088

    Nyssa
    Participant

    Thank you Фырк

  • #49100

    Фырк
    Keymaster

    Hello.
    I am always happy to help you)

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