Hello.
Please send us the logs from the folder – C:\Users\User\AppData\Local\julegame
(Where “User” is your user name on your computer).
Thus, there will be 2 files in the LOA folder – https://prnt.sc/xO9x0Ylv8yqS
Please send them to our support team https://espritgames.com/zensupport/?esc=site_com_tmenu&locale=en_US