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This topic contains 5 replies, has 3 voices, and was last updated by  Agent008 6 months, 2 weeks ago.

  • Author
    Posts
  • #82304

    22164717
    Participant

    I can’t log in, every time I try the game loads up to 15% then it does stop.
    Got to fix this, been reinstalling the game, did not help.

    Attachments:
  • #82307

    Agent008
    Keymaster

    Hello.

    Try restarting the client.

  • #82308

    22164717
    Participant

    done that 10 times now, same story.

  • #82322

    Agent008
    Keymaster

    Hello.
    Please send us the logs from the folder – C:\Users\User\AppData\Local\julegame
    (Where “User” is your user name on your computer).

    Thus, there will be 2 files in the LOA folder – https://prnt.sc/xO9x0Ylv8yqS
    Please send them to our support team https://espritgames.com/zensupport/?esc=site_com_tmenu&locale=en_US

  • #182881

    21129256
    Participant

    im wondering how this turned out because im having the same issue but the game will eventually run after 30 min to and hour of loading.

  • #183200

    Agent008
    Keymaster

    Hello.

    If you have a problem with logging into the game, please write a ticket to the support service.

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