Technical support

[МуркKeymaster]

Dear players!
If you have a problem that could not be solved with the help of your friends in the game or our moderators, you need to contact technical support:
ATTENTION!
To help you, we need the following information:
General (always necessary):
– Exact character name, server and Guild name
Event issues:
When you found the error (date / time)
– Event name
– Detailed description of the problem / situation
– Screenshot illustrating the problem / error message
If you do not receive the award:
– When you found the error (date / time)
– The name of the event, for participation in which they were to receive a reward
– Detailed description of the problem / situation
Account issues:
– When you found the error (date / time)
– Login method, directly via email or Facebook account
– Your login email address:
– Detailed description of the problem / situation
– Screenshot illustrating the problem / error message
Payment problems:
ATTENTION!
In case of such problems, you must first contact the support service of the payment system. If for some reason you could not help, please let us know the following information:
– When payment was made (date / time)
– Through what payment system did you pay? (Xsolla / PayPal / WebMomey / Other)
– By what means of payment was the payment made? (Bank card / mobile operator / other)
– How much in-game currency did you buy?
– Detailed description of the problem / situation
– Screenshot confirming the payment
Other:
– When you found the error (date / time)
– Detailed description of the problem / situation
– Screenshot illustrating the problem / error message
ATTENTION!
This section of the forum is not a substitute for support.

Last edited: 05.08.2019 07:29

[24486954Participant]

i did many times without any reply

Last edited: 05.08.2019 07:29

[maartParticipant]

waiting for days now …..

• This reply was modified 4 years, 10 months ago by  maart.

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Good afternoon.
Please indicate the technical support request number.

Last edited: 05.08.2019 07:29

[24486954Participant]

I can’t get into my account though Facebook, I tried to reset my password and it says i don’t exist. i had to use another browser to sign in and create a new game acct that started me from scratch just to send this msg. attached below is a screen shot with the email im certain i used. I have another i use occasionally but doubtful i used it for this regardless, I tried. It would be a shame to lose my progress after spending so much time and money! My new acct name is Ferafex and the acct i lost is Hentai which is my main and the only important acct, both on s9 malfurion est

Attachments:

Attachments:

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Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Good afternoon.
Please write a request for technical support.

Last edited: 05.08.2019 07:29

[24606207Participant]

i forgot my password for rise of dragons and it’s getting in the way of me changing my inventory my ingame name is Alexander in guild legends but i also have a youtube channel called the voidwalker 0 im hoping you can help fix my ishu plz.

Attachments:

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Last edited: 05.08.2019 07:29

[Agent008Keymaster]

24606207 wrote:

i forgot my password for rise of dragons and it’s getting in the way of me changing my inventory my ingame name is Alexander in guild legends but i also have a youtube channel called the voidwalker 0 im hoping you can help fix my ishu plz.

Good afternoon.
This is the forum of the game League of Angels 3.
Try using the password recovery feature https://prnt.sc/ruh927
If this does not work, please refer to the forum of the game Rise of Dragons.

Last edited: 05.08.2019 07:29

[24487007Participant]

Are your support channels closed because of covid?

or do you regularly ignore Tickets ?????

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Good afternoon.
I only deal with the forum.
What is your technical support request number?

Last edited: 05.08.2019 07:29

[26246752Participant]

On the new desktop app that will replace flash game, there is a missing server from the list. I could not find Server s31-Fiora-PST on the list. I can not play on that new app without my already existing char. Can we get that one listed plz?

Attachments:

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Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
Are you talking about a game client? Which application are you talking about?

Last edited: 05.08.2019 07:29

[Fuzzy KiwiParticipant]

Is it possible for me to change my email, because I dont use this email anymore

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
On this issue, please write an appeal to the technical support service.

Last edited: 05.08.2019 07:29

[20917821Participant]

i have contacted support and still nothing i would like these items not just to spend money on here without any help

Attachments:

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Last edited: 05.08.2019 07:29

[20917821Participant]

my in game name is Nunyabiziness

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
This is the game forum League of Angels 3.
You need to write an appeal on the forum of your game.

Last edited: 05.08.2019 07:29

[28075581Participant]

I have been waiting days for a response to my support ticket ( #48858)
but have had NO response. Is there some other way to contact espirit games?

• This reply was modified 3 years, 10 months ago by  28075581.

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
I passed the information to the support team.

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
I was informed that this ticket is not for this game. I passed the information on to the right specialist.

Last edited: 05.08.2019 07:29

[28075581Participant]

Your help is much appreciated. I could not find a forum for the game (Wartime)

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
Yes, there is no forum. But I passed on information. If they don’t answer, you can write here again.

Last edited: 05.08.2019 07:29

[25816705Participant]

I ave sent several tickets with the same problem as yet support havent replied to any it simply isnt good enough

Attachments:

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Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
Please indicate the ticket numbers.

Last edited: 05.08.2019 07:29

[28075581Participant]

Thank you. They updated my support ticket (#48858)(wartime) indicating they fixed it but I still cannot get in.
I added a reply with a request for them to double check the email.
Would you please pass the information on to the right specialist again
Sorry for all the bother.

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
I passed the information, don’t worry)

Last edited: 05.08.2019 07:29

[26689523Participant]

Problem fixed and all solved. Thank you soooo much for all your help. I had tried everything I could think of for days and had all but given up on the account. Tell your boss you deserve a raise 🙂

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
Thanks for the nice words.

Last edited: 05.08.2019 07:29

[GeradineParticipant]

Why can’t I log into Espirit (facebook) new login page..??
Tried many times and nothing..??

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Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
Please log in, first on the website via facebook, and then click the button in the client https://prnt.sc/11bivkn

Last edited: 05.08.2019 07:29

[GeradineParticipant]

I’ve done it many times… and it still does not get me into game.
Keeps telling me to install Esprit Game Center… which I have done many times also.
Can log in on my second account which is not thru Facebook.
But when trying to log into my main account which was thru Facebook…. NO LUCK..!!!

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
Please send screenshots of messages when you try to log in for clarity. Take screenshots larger than the previous one. It’s hard to see.

Last edited: 05.08.2019 07:29

[GeradineParticipant]

That’s the problem… NOTHING happens..??
The screen just sits there… and sits there… and sits there…!!

Attachments:

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Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.

We checked the authorization through the fb – no problems were identified.

Please log out (log out) completely from the site.
Please try to reinstall the game client:

Open explorer and paste in the address bar field the link below –
C:\Users\USERNAME\AppData\Roaming (where USERNAME is indicated – enter your computer name)

Example:
C:\Users\Артем\AppData\Roaming – The computer name can be viewed in the system properties.

In this location there will be a folder EspritGames https://prnt.sc/w7z4pr, delete it, and uninstall the client itself via Add or Remove Programs. Restart your computer and try installing again. Report the result.

Next, log in first on the site via fb https://prnt.sc/11d7zut
Next, log in to the client itself using the button https://prnt.sc/11d80zy

If the problem persists, enter your game nickname and server.

Last edited: 05.08.2019 07:29

[GeradineParticipant]

Still cannot get into game with Facebook Login.
Followed your instructions above and when I log on the site via FB, I get this..??

My game nickname is Geraldine, @25540303.

Attachments:

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Last edited: 05.08.2019 07:29

[GeradineParticipant]

I found the ONLY way I can log into FB Main account is to remove Esprit from my pute.
Reboot and reinstall it, then it lets me into game.
HOWEVER, as soon as I logout and login with second account, I cannot get back in with main.?
Going to be a pain if I have to remove, install, reboot each time I have to play.?

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.
Please tell me, are you trying to open two game clients at once? If so, then two clients cannot be opened. Only one will work.
You won’t be able to play in a browser where Flash no longer works. Therefore, the error shown in the screenshot occurs. For this, we have developed a game client.

Last edited: 05.08.2019 07:29

[GeradineParticipant]

No… not opening two game clients at once..
Try opening only one… but FB will not open unless I uninstall and reinstall Esprit..
Game clients does not handle changing accounts without this..??

Last edited: 05.08.2019 07:29

[Agent008Keymaster]

Hello.

To understand the situation, we need logs. When you are again unable to log in through the fb, follow these steps:

Open Explorer, paste the line there:

C:\Users\USERNAME\AppData\Roaming\Esprit Games\

(where USERNAME is indicated – enter the name of your computer)
The computer name can be viewed in the system properties.

Example:
C:\Users\Artem\AppData\Roaming\Esprit Games\

We need a file that is highlighted in red in the screenshot https://prnt.sc/11iq6t2
You can send this file to technical support and report the ticket number here.

Last edited: 05.08.2019 07:29

[Itachi UchihaParticipant]

Hello I have a simple problem I have been playing Dragon Contract on my PC. I now want to play on my phone I have already logged in on PC but when I log in on my phone it ask me to make a brand new character. I went to the same server my PC character is on but still nothing

I’m on server 110
Characters name is Ghostgod

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Last edited: 05.08.2019 07:29

[MaeveKeymaster]

Itachi Uchiha wrote:

Hello I have a simple problem I have been playing Dragon Contract on my PC. I now want to play on my phone I have already logged in on PC but when I log in on my phone it ask me to make a brand new character. I went to the same server my PC character is on but still nothing

I’m on server 110
Characters name is Ghostgod

Hello,

Unfortunately, the game interface doesn’t allow to play on mobile devices when your character is made on desktop version. However, we can transfer it, please, contact our support service:https://support.espritgames.ru/hc/ru/requests/new

Last edited: 05.08.2019 07:29

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