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Payment issues

Forums Dragon Lord Technical issues Payment issues

This topic contains 7 replies, has 4 voices, and was last updated by  Maeve 9 months, 1 week ago.

  • Author
    Posts
  • #35443

    Maeve
    Keymaster

    Dear friends!

    If you have any payment issues such as:
    you recharged ambers and didn’t get anything
    you recharged less than you had to
    the payment service stucks
    your card isn’t accepted
    your payment was rejected etc.

    FIRST of all, please, contact our support service as soon as possible.
    This is forum, so, your issue can simply get lost between the other topics.

    If you want to claim a payment issue at forum anyway, please, claim it here in this thread. This thread is pinned and will be checked regularly.

    How to claim payment issue to support service or at forum?
    – Indicate your nickname and server number.
    – Specify the problem
    – Take a screencapture of the error or the proof of payment (reference number) and attach them to your claim.

    No claims without proofs or whines will be accepted.

    Last edited: 16.07.2020 05:22
  • #48089

    21352171
    Participant

    why cant i recharge i recharged yesterday fine but today i tried 6x and a web page comes up and its all black and says connecting waiting for a sercure xolla waiting for a cache stuff like that but it wont go to my card seclection to recharge before i recharged through the client just fine on a daily basis now a web page comes up and it didnt happen til the last maintence.

    Last edited: 16.07.2020 05:22
  • #10802

    A-team
    Participant

    anyone else get this when trying to purchase???

    • This reply was modified 1 year, 4 months ago by  Maeve.
    • This reply was modified 1 year, 4 months ago by  Maeve.
    Attachments:
    Last edited: 16.07.2020 05:22
  • #10804

    A-team
    Participant

    Then I tried CC payment…but got this error or rejection not sure what.

    Attachments:
    Last edited: 16.07.2020 05:22
  • #10810

    A-team
    Participant

    Awesome help desk from the support. Look for the chat box in the payment window. The guy cleared it up in a few minutes.

    Last edited: 16.07.2020 05:22
  • #17350

    22840389
    Participant

    you took my money but have not gave me the amber I paid for, 12 hours and no response from ticket and yes I have receipt can some one at least reply to my ticket?

    • This reply was modified 1 year, 4 months ago by  Maeve.
    • This reply was modified 1 year, 4 months ago by  Maeve.
    Last edited: 16.07.2020 05:22
  • #17809

    Maeve
    Keymaster

    Hello!
    We apologize for the inconvenience with the item you didn’t received.
    Please, be so kind as to contact our support service via the link https://espritgames.com/support/?esc=site_com_tmenu. Indicate your nickname, server and attach the screenshot(s) illustration your issue.

    Last edited: 16.07.2020 05:22

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