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can't login to my acct

Forums Dark Genesis Help & Support can't login to my acct

This topic contains 9 replies, has 3 voices, and was last updated by  ★ James ★ 4 months, 2 weeks ago.

  • Author
    Posts
  • #58711

    28819096
    Participant

    i made an acct on s1… my name is toxic i am vip2 i have a guild called venomX and i can’t find my acct

  • #58712

    28819096
    Participant

    also this @28819096 is wrong it was different for toxic acct, please help… i can’t even send a ticket because the game is not in the product list…..

    • This reply was modified 5 months, 3 weeks ago by  28819096.
  • #58806

    ★ James ★
    Keymaster

    Hi, please contact our customer service having chosen current game, specified your nickname & server, and attached the corresponding screenshot where our staff can see what’s the issue.

  • #58807

    28819302
    Participant

    where it says product there is no dark genesis game in list and without that i can’t send ticket…

  • #58815

    28819302
    Participant

    still no answer to my ticket…..

  • #58984

    ★ James ★
    Keymaster

    Our support staff has been replied you, please take a look 🙂

  • #60369

    28819302
    Participant

    can’t find my ticket when i click support

  • #60370

    ★ James ★
    Keymaster

    Please visit customer service page here, you also can create a new ticket

  • #60892

    28819302
    Participant

    why do i need to create a new ticket? where is the original one gone?

    • #61028

      ★ James ★
      Keymaster

      why do i need to create a new ticket? where is the original one gone?

      As we’ve changed customer service system, old tickets cannot be accessed since last time, so you may create a new ticket to communicate with our team. We’re apologize for all possible inconveniences caused.

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