Topic: can't login to my acct

This topic contains 9 replies, has 3 voices, and was last updated by ★ James ★ 3 years, 5 months ago.

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04/28/2021 at 12:30 AM #58711

28819096
Participant

i made an acct on s1… my name is toxic i am vip2 i have a guild called venomX and i can’t find my acct
04/28/2021 at 12:34 AM #58712
28819096
Participant
also this @28819096 is wrong it was different for toxic acct, please help… i can’t even send a ticket because the game is not in the product list…..
- This reply was modified 3 years, 6 months ago by 28819096.
04/28/2021 at 8:01 AM #58806

★ James ★
Keymaster

Hi, please contact our customer service having chosen current game, specified your nickname & server, and attached the corresponding screenshot where our staff can see what’s the issue.
04/28/2021 at 8:21 AM #58807

28819302
Participant

where it says product there is no dark genesis game in list and without that i can’t send ticket…
04/28/2021 at 4:26 PM #58815

28819302
Participant

still no answer to my ticket…..
05/03/2021 at 8:17 AM #58984

★ James ★
Keymaster

Our support staff has been replied you, please take a look 🙂
05/23/2021 at 1:02 PM #60369

28819302
Participant

can’t find my ticket when i click support
05/23/2021 at 3:22 PM #60370

★ James ★
Keymaster

Please visit customer service page here, you also can create a new ticket
05/29/2021 at 6:45 AM #60892

28819302
Participant

why do i need to create a new ticket? where is the original one gone?
- 05/31/2021 at 3:11 PM #61028
  
  ★ James ★
  Keymaster
  
  28819302 wrote:
  
  why do i need to create a new ticket? where is the original one gone?
  
  As we’ve changed customer service system, old tickets cannot be accessed since last time, so you may create a new ticket to communicate with our team. We’re apologize for all possible inconveniences caused.
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