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Completed transaction for purchasing Topaz and everything was all green no errors, exit buy screens and did not receive my Topaz or the usual mail regarding the purchase but card was charged.
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Same!!
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Good day.
We are already working on solving the problem with the receipt of payments into the game. Please wait.
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Good day.
Technical experts reported that in-game currency has begun to enter the game.
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Is there any kind of additional compensation? I had purchased the topaz for recharge rewards for Pavara FH and by time issue was fixed I have missed out on a couple good rewards from it, to include 50 Pavara shards which would have gotten me to or close to 1 star Pavara.
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Also didn’t receive any of the other benefits of a topaz recharge such as Gold Leafs.
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Good day.
Please write a request to technical support regarding this issue. -
I have written one already and just wrote another, still showing my one from last week as new. Which I am guessing it hasnt been reviewed as I have received no feedback or response to it.
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Good day.
Please wait for a response from a technical support specialist. Unfortunately, not all problems can be quickly resolved. -
Still nothing on ticket submitted over a week ago, no update or anything. After reading through its official. Your Tech support is atrocious.
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Hello.
We passed the issue from the tickets to the developers and are awaiting a response.
Please be patient. -
#37026 4 weeks and not so much as an update on it, cant even tell if it has been reviewed by technical support.
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#37026 4 weeks and not so much as an update on it, cant even tell if it has been reviewed by technical support.
Hello
We do apologize for a long awaiting of the answer.
We going to precise the information, and we will let you know about the result as soon as possible.😔
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So my ticket is now closed, but your “compensation” isnt even equal to what was lost by the issue with your system. how does 200 Mythic shards, some recruitment scrolls and soul flasks even come close to losing 100 or so ARTIFACT hero shards, not to mention the other stuff from the event.
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Hello
We understand that you wanted to receive specific items in a certain event, but you received benefits in other events and activities that were launched at the time the payment was credited
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I did not, your system didnt give me my topaz until the next day after you fixed your issue. So I lost out on all the rewards from the events going on at the time. The whole reason i got the Topaz was for those events and by time you credited me my topaz they had expired.
Why is this such a hard thing to comprehend for your tech support?
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Hello.
We are sorry that this situation has turned out. We understand your concerns. But we can only offer the solution that we have already made.
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