I’ve worked in customer service for years, and I’ve seen firsthand how IVR systems have evolved. Initially, IVR was just about routing calls, but now it has become so much more. With advancements in speech recognition and natural language processing, customers are getting a seamless experience that often feels just like interacting with a human agent. Of course, there are still challenges, like confusing menu options or difficulty understanding accents, but overall, IVR is a major improvement. If you’re in charge of setting up customer service for your business, this guide is a must-read: https://en.trafficcardinal.com/post/what-is-ivr-a-comprehensive-guide-to-interactive-voice-response.